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Frequently Asked Questions

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What are the visitng hours?
When is the cafeteria open?
How can I find a doctor and the service they provide?
How can I request a chaplain?
Do you have a notary public?
Do you have bilingual support?
What transportation options do I have? (taxis and busses)
Is there a TDD phone available?
What are the gift shop and flower shop hours?

What are the visitng hours?
We understand the importance of support from family and friends during the healing process. To ensure the comfort and privacy of all patients, visitors are welcome until 8:30 p.m. Some units may have special visiting guidelines based on the patients’ needs.

Visitors entering the hospital after 8:30 p.m., should use the Emergency Department entrance and check in with Security.

When is the cafeteria open?
The Bistro, located on the first floor of St. Mary's Medical Center, provides a comfortable environment where visitors may enjoy breakfast, lunch or dinner. A variety of menu options are available to please all tastes. The Bistro hours are:

Breakfast - 6:30-9 a.m.
Lunch - 11 a.m.-2 p.m.
Dinner - 4:30-7 p.m.

You may order room service daily, any time from 6:45 a.m.-6:45 p.m. Visitors may also order room service, paying when it is delivered to the patient’s room. To place a meal order, call 816-943-2233.

To place a meal order, call 816-943-2233.


How can I find a doctor and the service they provide?
For a physician referral, call at 816-228-3335.

How can I request a chaplain?
Our chaplains visit patients daily and are available at any time. They provide spiritually-centered holistic care to all regardless of their faith. To have a chaplain paged, dial “0” for the medical center operator or ask your nurse. Mass is celebrated Monday, Tuesday and Thursday at 11:30 a.m., and Sunday at 8 a.m., in the chapel located in the Atrium across from the Information Desk. Our chapel is open 24/7 for quiet contemplation and all are welcome.

Do you have a notary public?
For a notary public at St. Mary's, call the Spiritual Care department at 816-655-4256, 8 a.m.-4:30 p.m.

Do you have bilingual support?
Your nursing supervisor or case manager will arrange for an interpreter to come to the medical center. We work with certified interpreters from outside agencies that are regulated by various state commissions. Agencies require that interpreters sign a statement of ethical and medical confidentiality.

In emergency situations, qualified clinical staff may be called upon to serve as interpreters, until a certified interpreter arrives.

What transportation options do I have? (taxis and busses)
The Kansas City Metro makes regular stops at St. Mary's. For information on bus schedules, call the KCTA at 816-221-0660.

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Is there a TDD phone available?
We offer amplified headsets and telecommunication devices to our hearing impaired patients. We also offer interpreters for non-speaking deaf patients. We work with certified interpreters from outside agencies regulated by state commissions. Agencies require employees to sign a statement of ethical and medical confidentiality.

In emergency situations, until the arrival of an outside interpreter, friends or family members may be called upon for assistance, but this is otherwise strongly discouraged.

What are the gift shop and flower shop hours?
St. Mary’s Gifted Butterfly Gift Shop carries a variety of items from snacks and incidentals to magazines and fresh flowers. Seasonal items, popular specialty gifts and ZUM soap, which is made in Kansas City, are also available. The gift shop does not charge sales tax and will be happy to deliver gifts or purchases to patients’ rooms.

The gift shop is a project of the St. Mary’s Auxiliary. Each year the auxiliary makes a donation to the hospital from its receipts to help a variety of projects.

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Voice of the Patient

  • “I enjoyed both the classes and the exercise. I seemed to get better with the exercise program the longer I attended, which, of course, is the whole point!”
  • “I admired the professionalism of the staff. They were all very cheerful and kept the classes lively and enjoyable. They all are a credit to the hospital.”
  • “Everyone who knows me and my exercise regimen, including my doctors, did not think I would find value in Cardiac Rehab, but I did and it was thanks to the staff.”
  • “The bond that develops between the class participants was an unexpected bonus!”
  • “The most helpful part of the program was the quality care provided by the five nurses. While running on the treadmill, I watched them work with and encourage each of the other patients. You have a great staff!”
  • “The entire program was excellent. The classes were great and the nursing staff was very knowledgeable.”
  • “This program is excellent; it was vital to my full recovery and restored health.”
  • “The program was outstanding. All of it was well planned and the staff was very professional; I appreciated their pleasant smiles and friendly voices.”
  • “The most helpful part of the program was clearly the nursing staff. They took time to clearly define and answer all questions and their working knowledge of anatomy was communicated in terms that all could understand. I especially benefited from the in-depth reviews concerning how the heart worked and how procedures and/or drugs could work to correct issues.”
  • “Thank you for your support and for guiding me through this difficult time. Words cannot express my gratitude for all you have done. Your kindness and compassion is greatly appreciated.”
  • “I was overwhelmed with your kindness and caring.”
  • “Thank you for your extraordinary kindness, guidance and support.”
  • “I could not have done this without you.”
  • “You all are my angels.”
  • “Thank you for your support in a time when I was freaking out.”
  • “The Breast Center put the care in health care.”
  • “I really did not have any comment about how it could have been better. I have been to (patient named 3 other area hospitals) and have had surgery at all three of those facilities. None of them even compare to St. Joseph. I’ve had very good experiences there. Your staff is very welcoming and if I have to have another procedure done. I plan on going to St. Joseph.”
  • “I think that the nurses did an excellent job in taking care of me – they were always there. They did just an excellent job-that’s what I really have to say. And the doctor too did an excellent job taking care of me. I found I got excellent care at St. Joe. I had a very good experience there and I highly recommend it. I had no problem whatsoever.”